When you order with www.hempiregardens.com, you will be able to choose between the two following delivery options:

• DPD Economy (2-3 days): usually the parcels are delivered within 2-3 business days

• DPD Express (24-48h): with this option your order will be delivered within the next 24-48h

Please note that UK bank holidays are excluded from delivery transit days, and should be taken into account for all deliveries.

Our delivery timescales during festive seasons may be affected for various reasons. If this occurs, you will be notified by e-mail as soon as possible.

If you have any further queries, you can contact our customer support at sales@hempiregardens.com, or leave a message in the Chatbox located on the Home page of our website.

When your order ships you will automatically receive an email alert. 

If you haven’t received a shipping confirmation email, please login into your account to check your order status, or click the “View your order” link in your original order confirmation email.

When you have your tracking number to hand you can check the status of your delivery directly on the DPD tracking page.

Hempire Gardens guarantees order delivery.

We consistently take all relevant measures to prevent losses or delays during the shipping process :

• Each parcel includes all relevant legal documentation
  
• Our packages are discreetly and securely packed along with being double vacuum sealed for smell proof purposes

However, if for any reason your order is lost indefinitely, we will re-ship your order at the earliest opportunity, at no cost to you.